Job Title: Property Team Administrator
Location: Millennium Park
Reporting to: Property Team Manager
Hours of Work: 8.00am – 5.00pm Monday to Friday
Job Purpose:
To undertake the property team administrative process within The Panda Group ensuring that we exceed the customer expectations. Providing the next level of customer service.
Role Context:
The Property Team Administrator will work as a vital part of the Customer Service and sales team to act as a support to the customer and account managers as they transact their business with The Panda Group..
Principal accountabilities include:
- Answer all incoming emails and process all customer related queries in an efficient manner
- Dealing with incoming calls from property commercial customers and take responsibility of the query
- Taking orders for property account customers while ensuring a very high level of accuracy always.
- Liaise with operational teams for all sites to ensure all jobs are carried out and any special or emergency requests are adhered to.
- Log complaints and ensure they are resolved in a timely manner.
- Liaise with account managers and customers to provide the best service and price possible while ensuring company margins are met.
- Provide reports monthly for both account managers and property customers where required.
- To have a good knowledge about our industry and its products while providing customers with waste/ recycling information as requested.
- Ensure all PO’s are up to date and work closely with admin/credit control to resolve any invoice queries.
- Amend schedules as required by customers site wide, especially during busy /seasonal periods
- To be prepared to work in a flexible multi skilled environment
- Work as part of a team with a positive attitude
Skills Required
Professional & Friendly telephone /email manner
- Knowledge retention
- Attention to detail
- Customer Focused
- Good organisational skills
- Good computer skills
- Ability to work in team environment
- Effective Communication skills
- Proven ability to perform and remain calm under pressure
- Flexibility – the ability to respond to different tasks in other areas of the working environment
- Note: You must be 18 years or over