Customer Service Coordinator

Title: Customer Service Coordinator
Hours: Monday to Friday 08:00  - 17:00

The Company:
AWM is part of the Beauparc Utility Group and a leading waste management company in West Yorkshire, providing integrated and collection and recycling services to a wide range of businesses and local authorities alike.

This is an excellent opportunity for an extremely motivated person. The candidate must be hardworking and have a positive outlook.
The Role:

You will be joining a dynamic team of individuals, working in a fast-paced environment.  Working within the Service Hub, located at Cross Green (LS9) you will be responsible for providing the highest standard of service for each of our customers.

This position is best suited to somebody who can multi-task. The Service Hub is a very busy department, and a can-do approach is essential.

Key Tasks and Responsibilities:
•   On the job training- Skip service teams
•   Responsible for taking inbound calls from both commercial and domestic customers
•   You will have a clear, concise, and professional telephone manner.
•   Ability to engage and build strong rapport with customers.
•   Ability to provide written and verbal quotations for potential orders
•   Processing online orders including those received by email.
•   Accuracy is paramount and a detailed approach is essential.
•   Work closely with Traffic Planners & Operations Team to ensue service delivery
•   Ability to work as a team, prioritising by way of work flow
•   All aspects of office administration

Candidate Requirements:
•   A confident and professional telephone manner
•   Excellent communication skills, both verbal and written
•   Enthusiastic and hardworking
•   The ability to work on one’s own initiative

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 

Take the first step today and join us on the journey……….