Trade Waste Admin & Customer Services

The Role

To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained.

Main Purpose of Role

•  Provide comprehensive administrative support to the operations team, ensuring that all departmental systems, records, and processes are maintained accurately and in a timely manner.
• Act as a key liaison between internal teams and customers, ensuring effective communication around service issues, missed collections, and operational changes.
• Promote a high standard of customer service by efficiently resolving queries and building strong, professional relationships with key accounts and general customers.
• Ensure the accuracy and integrity of data that supports invoicing processes, proactively reducing invoice disputes and supporting the monthly billing cycle.
• Maintain service continuity and compliance by coordinating with operational personnel and ensuring consistent follow-through on administrative procedures.

Main Tasks and Activities

• Respond to customer queries related to missed collections, invoice discrepancies, and service updates, ensuring all communications are timely, clear, and recorded.
• Maintain and update all relevant IT systems and spreadsheets, including route data, delivery and collection tickets, and depot performance records.
• Monitor service operations by recording gains/losses, reporting driver non-compliance, and updating relevant stakeholders (e.g., Reception, Trade Waste, key accounts).
• Manage email correspondence and Helpdesk tickets daily, ensuring all items are responded to, resolved, or appropriately escalated before end-of-day.
• Complete weekly checks to support accurate monthly invoicing and carry out additional administrative duties as required to support departmental performance.

Experience

• Strong administrative skills, with the ability to manage multiple tasks, maintain accurate records, and support operational efficiency.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook, with the ability to quickly learn and navigate internal systems.
• Excellent customer service skills, with a proactive and solution-focused approach to handling queries and building client relationships.
• Effective written and verbal communication skills, with the ability to convey information clearly and professionally across all levels of the business.

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 

Take the first step today and join us on the journey……….