Service Co-Ordinator

Working hours to be between 8:30am – 5PM Monday – Friday and 8AM – 1PM on Saturday rota

One of the region’s most successful waste and recycling companies is looking to add to their Customer Care team. This is a great new opportunity for an enthusiastic and ambitious individual who has a genuine interest in customer service and wants to achieve results in an already successful business.

Now let us tell you about the role

• Primary contact for customers – deal with order requests etc in a timely professional manner (by telephone, electronically or face to face)
• Help maintain a high level of customer satisfaction –polite, cheery, positive telephone manner
• Handle all incoming phone calls and enquiries (need to develop a knowledge of all features/benefits of all product lines) obtain and evaluate all relevant information to handle inquiries or complaints
• Handle a high volume of customer emails
• Respond promptly to customer inquiries and process orders, forms, applications, requests and raise quotations
• Work closely with Operations Team to ensure prompt and efficient service to customers
• Direct requests and unresolved issues to the designated resource
• Inputting of data for reports on the system for JWS and customers and confirming jobs off customer portalsTake ownership, document and record actions of any customer complaints according to JWS Customer Complaints Policy and Customer Service Policy and Procedures through to resolution of issues
• Ensure that all work is saved in the correct place on the network and/or is filed in a way that can be easily accessed by other team members
• Actively promote and up-sell JWS’ services
• Manage and update customer records, service agreements etc and any input to IT system and any additional administration duties
• Undertake telephone customer satisfaction surveys with existing customers
• Making outbound calls for outstanding containers within frequent movement
• Communicate with coordinate with other internal departments and areas of the business
• From time to time may be required to make outbound calls to prospects and customers to generate business growth with existing and new customers
• Follow up of customer interactions
• Willingness to build a long-term relationship with the customer
• Always show respect to colleagues and clients
• You will help with general office tasks
• You will take responsibility for creating a clean and tidy work environment; tidy meeting rooms after use, wash up and keep your work area tidy and clear

Requirements and Experience

• Working knowledge of the Waste Industry
• Good level of general education (literacy and numeracy)
• Good standard of IT literacy - particularly covering Microsoft Outlook, Word and Excel
• Highly customer focused, and people orientated individual with excellent communication skills
• Have a real interest in customer service
• Keen attention to detail and accuracy
• Good telephone skills
• Stress tolerance – ability to stay positive in a stressful environment, able to work and contribute effectively to the team
• Listening skills
• Excellent communication skills – verbal and written
• Initiative
• Ideally have a basic/good knowledge of the Greater Manchester geographical area
• Ability to multitask and prioritise workload effectively
• Problem analysis and problem solving
• Adaptability
• Interpersonal skills
• Show good time keeping, attendance and have a professional attitude
• Evidence commitment to, or desire for self-development

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 

Take the first step today and join us on the journey……….